ProCare Support
“ProCare” is the Technical Services System provided and branded by Proactive Data Systems for its customers in India. The company is committed to provide a top quality and highly responsive support system that meets the committed SLA and is measurable for monitoring purposes.

Achieving project quality is a key initiative of Proactive Data Systems. The purpose of this Implementation & Support Plan is to define a framework for the planning, design, implementation and support of the project, with the objective of achieving project success within the defined timeframe, budget and the required quality.

Proactive “ProCare” Services approach defines the activities needed to help you achieve your business goals and technical requirements to improve business performance while supporting high availability, reliability, security, and scalability.

The Proactive “ProCare” portfolio is comprised of:
  • Proactive Professional Services
  • Proactive Support and Managed Services
  • Cisco Contract Management Services
  • Proactive Post-Implementation Services for change management, optimization consulting and training
ProCare is available to customers for Cisco products all over India, and the support is managed from our support locations at Delhi, Bangalore, Mumbai and Pune.

Proactive has achieved the following Specializations and Advanced Technology Partner (ATP) status with Cisco Systems.
  • Cisco Silver Certified Partner
  • Advanced Borderless Network Architecture Specialization
  • Advanced Collaboration Architecture Specialization
  • Advanced Telepresence Video Authorized Technology Provider
  • Authorized Technology Provider - Identity Services Engine
  • Advanced Unified Computing Technology Specialization

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