Contact Center Solutions
Cisco Contact Center solution integrate customer service interactions with centralized business processes across a range of communication channels to meet key business objectives, by providing quick consistent access to the right information at the right time.

Cisco Unified Contact Center solutions provide an open, strategic platform that can help you move beyond simple phone transactions and the traditional contact center to a new level of technology that helps you develop a flexible, strategic roadmap designed to meet your current and future business needs.

Proactive Data System play a vital role in contact center "ecosystems which include interactive voice response (IVR), outbound dialers, contact center workforce management, recording, e-learning, Web chat, email response management, live and prerecorded video, desktop collaboration, analytics and workflow.
 
Benefits of Contact Center:
  • Maximize collaboration
  • Deliver integrated customer services
  • Centralize Management of the entire suite
  • Enrich customer experiences and foster loyalty

Powerful Advantages: 
  • Deliver powerful self-service solutions that will enhance citizens’ experience.
  • Deploy a new generation of flexible, customer-centric applications to establish an IP-based customer interaction environment.
  • Virtualized the knowledgeable staff and contact applications within your Organization to make sure your constituents are connected to the right resource wherever they may reside.

With our innovative and effective contact centre solutions, our company helps in augmenting the brand experience and also using this opportunity to deliver effectively to our customers. We believe in giving the most effective solutions to our clients as they promote loyalty and also help in giving push to business.
 

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