Cisco Contract Management Services
Proactive provides a Contract Management Services for Cisco products. Proactive uses an advance and customize ERP software to maintain product serial numbers, contract numbers, contract dates, End of Support (EOS) dates, etc. The system helps in providing renewal reminders, quick and accurate quotations, and a system for placing accurate orders on Cisco.

We do these using the following Contract Types offered by Cisco:

Cisco Branded Resale Contracts
  • Cisco SMARTNet – SNT (8 x 5 x NBD), SNTE (8 x 5 x 4), SNTP (24 x 7 x 4)
     
  • Cisco SMARTNet Onsite – OS (8 x 5 x NBD), OSE (8 x 5 x 4), OSP (24 x 7 x 4)
     
  • Software Application Services – SAS (Software Application Support), SAU (Software Application Support Plus Upgrades)
     
  • Cisco Services for IPS - AR - SU1 (IPS Services, AR NBD), SU2 (IPS Svc, AR 8 x 5 x 4), SU3 (IPS Svc, AR 24 x 7 x 4)
     
  • Cisco Services for IPS - Onsite - SUO1 (IPS Svc, Onsite NBD), SUO2 (IPS Svc,Onsite 8 x 5 x 4), SUO3 (IPS Svc, Onsite 24 x 7 x 4)
     
  • Cisco Essential Operate Services – ESW (Essential SW), ECD (Essential SW + 8 x 5 x NBD), ECE (Essential SW + 8 x 5 x 4), ECPM (Essential SW + 24 x 7 x 4)
     
  • Cisco Essential Operate Services Onsite – EC4P (Essential SW + 24 x 7 x 4 Onsite)
     
  • Cisco Telepresence / Video Services – ECDN (8 x 5 x NBD), EC4T (24 x 7 x 4 Onsite), ECDO (8 x 5 x NBD Onsite), ECEO (8 x 5 x 4 OS), ECMU (SAU), ECEN (8 x 5 x 4 ESS), EC4N (24 x 7 x 4 ESS)
     
  • Cisco Smart Foundation Services – SMBS (Small and Medium Business Services)
     
  • Cisco Small Business Services – SBS (Small Business Support Services SW + 8 x 5 x NBD, SBS4 (Small Business Rapid Response Services SW + 24 x 7 x 4
     
  • Cisco Unified Computing Services – UCW5 (8 x 5 x NBD Onsite Warranty Plus), UCWD5 (8 x 5 x NBD Onsite Warranty Plus with Drive Retention), UCW6 (8 x 5 x 4 Onsite Warranty Plus), UCWD6 (8 x 5 x 4 Onsite Warranty Plus with Drive Retention), UCW7 (24 x 7 x 4 Onsite - Warranty Plus), UCWD7 (24 x 7 x 4 Onsite Warranty Plus with Drive Retention), UCW2 (8 x 5 x 4 Non-Onsite Warranty Plus), UCWD2 (8 x 5 x 4 Non-Onsite Warranty Plus with Drive Retention)
     
  • Cisco Unified Computing Services – UCS5 (8 x 5 x NBD Onsite Support), UCSD5 (8 x 5 x NBD Onsite Support with Drive Retention), UCS7 (24 x 7 x 4 Onsite – Support), UCSD7 (24 x 7 x 4 Onsite Support with Drive Retention), UCS1 (8 x 5 x NBD Non-Onsite Support), UCSD1 (8 x 5 x NBD Non-Onsite Support with Drive Retention), UCS2 (8 x 5 x 4 Non-Onsite Support), UCSD2 (8 x 5 x 4 Non-Onsite Support with Drive Retention), UCS3 (24 x 7 x 4 Non-Onsite Support), UCSD3 (24 x 7 x 4 Non-Onsite Support with Drive Retention), UCS6 (8 x 5 x 4 Onsite Support), UCSD6 (8 x 5 x 4 Onsite Support with Drive Retention)


Cisco Collaborative Services and Support Contracts

  • Collaborate Technical Services – CBNT (SW + 8 x 5 x NBD), CBNE (SW + 8 x 5 x 4), CBNP (SW + 24 x 7 x 4), CBAS (SW Support), CBAU (SW Upgrade)
     
  • Collaborate Technical Services Onsite – CBO (SW + 8 x 5 x NBD), CBOE (SW + 8 x 5 x 4), CBOP (SW + 24 x 7 x 4)
     
  • Collaborate Essential Operate Services – CBCD (Essential SW + 8 x 5 x NBD), CBCE (Essential SW + 8 x 5 x 4), CBCP (Essential SW + 24 x 7 x 4), CBSW (Essential SW)
     
  • Collaborate IPS Services – CBSU (Signature Update IPS)
     
  • Collaborative Telepresence Core Bridge Services – PADN (8 x 5 x NBD + SW updates)
     
  • Collaborative Telepresence Core Bridge Services – PAMU (SW updates)
     
  • Collaborative Unified Computing Services –CBH2 (UCS W PL 8 x 5 x 4), CBH3 (UCS W PL 24 x 7 x 4), CBH1 (UCS SUP 8 X 5 X NBD), CBB2 (UCS SUP 8 x 5 x 4), CBB3 (UCS SUP 24 x 7 x 4)
 

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